Customer Support Specialist

  • Activity Connection
  • Portland, OR, USA
  • Mar 01, 2019
Full-Time Customer Service Entry Level Other

Job Description

About the position

The Customer Support Specialist will work 40 hours per week (full time) at the Portland office and will be responsible for providing exceptional service for internal and external customers. The successful candidate will consistently deliver the most accurate information on products and services provided by the Activity Connection website.

The ideal applicant for this position is a diplomatic self-starter with excellent interpersonal skills who excels working in a team environment. Key qualities include an emphasis on multi-tasking, communication, and confidentiality. We seek candidates who have developed an approach inclusive of positivity, humor, and a commitment to customer relationships.

Skill Requirements

Duties & Responsibilities

  • Deliver outstanding telephone and email support
  • Create and maintain accurate records of client interactions
  • Work independently on client requests as needed
  • Collaborate on projects and initiatives

 Education and/or Work Experience Requirements

  • At least two years of customer service and/or phone support experience
  • Strong PC skills, including experience with Microsoft Office
  • Experience using customer relationship management software preferred

 Characteristics and Qualifications

  • Active problem solver who listens for customer cues and actively resolves problems with grace and integrity
  • Comfort and confidence when interacting with clients/customers
  • Possess a friendly, positive attitude with customers, employees, and vendors
  • Strong attention to detail